Privacy Policy

Effective Date: August 30, 2026

At Nehicus Industry Pvt. Ltd., we respect your privacy and are committed to protecting the personal information of our customers, wholesale buyers, business partners, website visitors, and other users of our services.

Nehicus Industry Pvt. Ltd. is a manufacturer and exporter of Nepali handicraft and textile products, including cashmere, silk, linen, cotton products, silver jewelry, and related handmade products. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, place an order, request information, or use our services.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

• Full name
• Company or business name
• Billing and shipping address
• Email address
• Telephone or mobile number
• Country and business location
• Information provided when requesting quotations or wholesale information
• Order and purchasing information

Payment Information

When you make a payment, payment information may be processed by our payment service providers. We do not intentionally store complete credit or debit card information on our own systems unless required and legally permitted.

Website and Technical Information

We may automatically receive technical information such as your IP address, browser and device type, operating system, pages visited, date and time of website visits, referring website, and general website usage information. We may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide quotations and wholesale information
• Respond to inquiries and customer service requests
• Communicate with customers and business partners
• Process payments
• Provide product information and updates
• Improve our products, website, and services
• Prevent fraud, misuse, or unauthorized activity
• Maintain business and transaction records
• Comply with applicable laws and regulations
• Send marketing communications where permitted by law and, where required, with your consent

3. Wholesale and Business Customers

For wholesale customers, retailers, importers, distributors, and other business partners, we may collect additional business information necessary to establish and manage a business relationship. This may include company name, business address, website, contact information, product requirements, purchase history, shipping information, and other information reasonably necessary to process commercial transactions.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information when necessary with trusted service providers and business partners who help us operate our business, including:

• Payment processors
• Shipping and courier companies
• Customs and logistics service providers
• Website hosting and technology providers
• Professional advisers
• Government authorities or regulatory bodies when legally required

We only share information that is reasonably necessary for the relevant service, transaction, or legal requirement.

5. International Orders and Export

Nehicus Industry Pvt. Ltd. serves customers internationally. Your information may be transferred to or processed in countries outside Nepal when necessary to complete an international order, payment, shipping, customs, or other business transaction. Where appropriate, we take reasonable steps to protect personal information during such transfers.

6. Cookies

Our website may use cookies and similar technologies to keep the website functioning properly, remember user preferences, understand website traffic and usage, improve website performance, and support marketing and analytics activities where applicable. You can change your browser settings to refuse or delete cookies. However, some website functions may not work correctly if cookies are disabled.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests. When information is no longer required, we may securely delete or anonymize it, subject to applicable legal and business requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request restriction of certain processing
• Opt out of marketing communications

To exercise an applicable privacy right, please contact us using the contact information below. We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you receive promotional emails or other marketing communications from us, you may unsubscribe at any time by following the unsubscribe instructions included in the communication or by contacting us directly. Even if you opt out of marketing communications, we may still contact you regarding orders, payments, shipping, business transactions, security, or other necessary service-related matters.

11. Third-Party Websites

Our website may contain links to third-party websites, including payment services, shipping services, social media platforms, marketplaces, or other websites. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Children's Privacy

Our website and services are intended primarily for adults and businesses. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements. Any updated version will be published on this page with a revised Effective Date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

We will make reasonable efforts to respond to privacy-related inquiries within an appropriate period.