Returns & Exchanges
30-Day Returns
Return unworn sunglasses within 30 days of delivery
Free Returns
We provide free return shipping labels for all eligible returns
Easy Process
Simple online return process with tracking
Report an Issue
Contact our customer support within 24 hours of delivery if you received a damaged, expired, or incorrect item.
Verification
Provide your order details and photos of the product issue so our team can verify the claim.
Return / Replacement
If approved, we’ll arrange for pickup or replacement delivery of the affected items.
Refund Process
Refunds (if applicable) will be issued within 3–5 business days to your original payment method.
Returns and exchanges are accepted only for online purchased items within 15 days of receiving the order
Items must not be worn or washed and must be returned in original condition with all tags and packaging intact
Returns and exchanges are not permitted on sale items
A Return Authorization is required before sending any item back
To request Return Authorization, please email nehicusnepal@gmail.com or call +9779851030301
We reserve the right to reject returns that do not meet our return policy requirements
Fill out the form below to initiate your return request
Can I return liquor after delivery?
No, due to safety and legal reasons, liquor cannot be returned once delivered unless it is damaged, expired, or incorrect.
Do I need to pay for return shipping?
No, if your return is approved for damaged, expired, or incorrect items, we’ll handle the pickup or replacement at no extra cost.
When will I receive my refund?
Refunds are processed within 3–5 business days after we verify and approve the return request.
Can I exchange a product for a different one?
Exchanges are not allowed for liquor. If your product is damaged or incorrect, we’ll provide a replacement for the same item or issue a refund.
What if my order arrived damaged?
Please contact us immediately with photos of the damaged items. We’ll arrange a replacement or full refund as per our policy.
Need Help?
Our customer service team is here to assist you with your return.