Returns & Exchanges
15-Day Returns
Return unworn items within 15 days of delivery
Free Returns
We provide free return shipping labels for all eligible returns
Easy Process
Simple online return process with tracking
Report an Issue
Contact our customer support within 24 hours of delivery if you received a damaged or incorrect item.
Verification
Provide your order details and photos of the product issue so our team can verify the claim.
Return / Replacement
If approved, we’ll arrange for pickup or replacement delivery of the affected items.
Refund Process
Refunds (if applicable) will be issued within 3–5 business days to your original payment method.
Items must not be worn or washed and must be returned in original condition with all tags and packaging intact.
Returns and exchanges are not permitted on sale items
A Return Authorization is required before sending any item back.
To request Return Authorization, please email nehicusnepal@gmail.com or call +9779851030301.
We reserve the right to reject returns that do not meet our return policy requirements.
Fill out the form below to initiate your return request
Do I need to pay for return shipping?
No. If your return is approved for a damaged or incorrect item, we’ll handle the pickup or replacement at no extra cost.
When will I receive my refund?
Refunds are processed within 3–5 business days after we verify and approve the return request, and are issued to your original payment method.
Can I exchange a product for a different one?
Yes. You may exchange your purchased product for a different item. The replacement must be of higher value than the original product; any price difference and courier charges for the exchange are payable by the customer.
What if my order arrived damaged?
Please contact us immediately with photos of the damaged items. We’ll arrange a replacement or full refund as per our policy.
Due to technical and logistical challenges, our return and exchange policy is currently available only within Nepal. We appreciate your understanding and are working to improve our international after-sales services.
Need Help?
Our customer service team is here to assist you with your return.