Cashmere product care For high-quality cashmere, professional dry cleaning is generally recommended. If need to hand wash, use room-temperature water and specialized mild detergent designed for delicate cashmere and baby wool. If not possible, we can use mild shampoo Which one do we use in our daily life. Do not use bleach. Do not wring, twist, or squeeze the fabric. Gently press out excess water and Lay the garment flat on a clean light-colored towel. Never hang cashmere sweaters / jumpers, as gravity can distort the shoulders and length. Allow it to dry completely in the shade and away from direct sunlight or heat. Make sure the garment is completely clean and dry before storage. Keep folded garments in a cool, dry, well-ventilated place. For long-term storage, use a breathable garment bag or storage container and protect the garment from moths. With proper care, your cashmere garment can remain exceptionally soft, beautiful, and luxurious for many years. Colour Disclaimer We use Pantone TPX colour Book as the official reference for all our products. Please note that the colour shown in product photo may vary slightly colour change due to lighting, camera settings and screen displays. We kindly ask customers to verify the product colour before placing an order. Wholesale & Retail We currently sell our products directly from Nepal, offering both wholesale and retail service. Please contact nehicusnepal@gmail.com Shipping Our official delivery partner is DHL Express. If DHL service is available at your shipping address, you can order any quantity from anywhere in the world. Retail order qualify free delivery where applicable. If custom duty applicable customers responsible to pay it. Return and Exchange Due to various technical and logistical challenges, our return and exchange police is currently available only within home country Nepal. We appreciate your understanding and are working to improve our international after – sales services in the future. Our Commitment Our customers are our highest priority. We are committed to providing high-quality cashmere products and excellent service. Your satisfaction is the foundation of our business, which has proudly operated since 1995. Our Vision As our business continues to grow, we plan to establish office in North America, Europe, and Australia, allowing us to serve our customers more efficiently and expand global presence. Giving Back to Our Communities We are proud to give back to rural communities by donating a percentage of our company’s earnings to support meaningful causes, including clean drinking water, healthcare, and education for families in need. We believe that every contribution, big or small, can help create a healthier, brighter future for those who need it most. Many thanks to all of our valued customers for your continued support. Your trust in our company helps us make a positive difference in the lives of others. Together, we can make a difference and build stronger communities